Photo: Steve Debenport/GettyImages
AI patient engagement platform Hello Patient has announced a $22.5 million Series A financing round led by Scale Venture Partners.
8VC, Bling Capital, Max Ventures, Remus Capital and FirstLook Partners participated in the round.
WHAT IT DOES
Hello Patient is a scheduling system that offers an application programming interface connection to electronic health records, customer relationship management and practice management systems for context across services, providers and schedules.
The AI assistant is available 24/7, answering calls and texts anytime.
In addition, Hello Patient handles medication adherence, insurance verification, patient retention and engagement, enrollment and intake.
The product targets specialty practices, including dentistry, dermatology, ENT, optometry, orthopedics, urgent care, pediatrics, primary care and veterinary.
Hello Patient will use the funds to boost its product capabilities and enhance its presence in healthcare organizations.
"With conversational AI, we finally have another, 10x better solution," Alex Cohen, CEO and founder of Hello Patient, said in a statement.
"AI that can have full conversations with patients across phone calls and SMS is giving providers the ability to deliver the seamless, responsive access experience patients expect, while also improving their bottom line."
MARKET SNAPSHOT
Other companies involved in patient scheduling and patient engagement include Guidehealth, which in June announced it received a $10 million strategic investment from Georgia-based academic health system Emory Healthcare.
The platform also offers virtual health guides for patients and providers, as well as community connection and engagement and workflow-focused tools.
In January, Guardian Life Insurance Company of America joined forces with Uber Health to allow Guardian Group Benefits members with an approved long-term disability claim to receive an Uber voucher for rides to medical appointments or rehabilitation services.
In 2024, Commure acquired digital care navigation platform Memora Health. The aim of the alliance is to integrate Memora's patient navigation tools with CommureOS' proprietary integration engine.
The combined platform allows healthcare organizations to individualize patient care pathways and drive improved clinical and operational outcomes.
Additionally, Memora reinforces Commure's existing AI-powered portfolio of patient engagement, clinical documentation, revenue cycle management and real-time location systems offerings.
In 2023, GE HealthCare codeveloped an AI algorithm with Mass General Brigham to help with scheduling predictions, including failure to show up to appointments, neglecting to schedule follow-up appointments and predicting late arrivals.
In 2021, patient communication and scheduling company Luma Health raised $130 million in a Series C funding round led by FTV Capital, bringing its total raise to $160 million.
The company raised $16 million in a Series B round in 2019 and $6.3 million in Series A financing in 2018.
