EMR provider eClinicalWorks announced that mental health care provider Evolve Psychiatry has chosen the EHR-agnostic, AI-powered contact center platform healow Genie with the aim to improve efficiency, patient participation and administrative operations.
Genie offers a suite of tools, including patient self-service, an intelligent assistant, automated after-hours service and conversational campaigns, and 24/7 access to crucial health information.
With Genie's AI Agents feature, patients can manage appointments, pay bills, request a referral or ask for a medication refill. If a patient requires a more in-depth answer or review and approval by a healthcare provider, Genie refers the call to the appropriate person.
"The AI-powered contact center solution will address common communication challenges such as high call waiting times, appointment rescheduling issues and patient balance reminders," Dr. Priyadarshan Bajpayi, CEO of Evolve Psychiatry, said in a statement.
"By enhancing patient communication, we expect a significant increase in patient satisfaction and retention. healow Genie will make our lives easier while eliminating the need for costly after-hours services."
THE LARGER TREND
Earlier this month, eClinicalWorks announced that Medical Specialists Associated Dallas (MSA Dallas), an independent internal medicine practice, selected healow Genie.
The aim is to help the practice improve efficiency and enable its providers and staff to avoid burnout.
In July, eClinicalWorks announced its participation in the CMS Digital Health Tech Ecosystem, an initiative unveiled by top health officials at the White House to promote healthcare data sharing and new industry interoperability standards.
In March, eClinicalWorks announced that North Carolina-based Contentnea Health adopted its cloud-based EHR system to help with workflows across its 35 health centers.
Contentnea Health provides medical, dental and behavioral healthcare services to uninsured, underinsured and underserved populations.
In February, eClinicalWorks announced that the physician-owned neurology group First Choice Neurology selected healow Genie to improve patient engagement.
The aim is to have healow Genie reduce the growing administrative burden on medical staff so First Choice Neurology can concentrate on in-clinic patients and other tasks.
